Refund Policy

Draft pending owner/legal review. Refund terms must be approved by Robert before launch.

Last updated: August 21, 2026

Current Technical Behavior

TriniSee tracks subscriptions and Pay As You Go Project Credits through Stripe webhooks. Full refunds and disputes are designed to revoke unused access or unused purchased credits where applicable. Failed project creation restores reserved Project Credits.

Passes and Subscriptions

Monthly and Yearly subscriptions renew automatically until canceled through Stripe Customer Portal. Cancellation does not automatically issue a refund and normally allows access through the paid period. Historical Day and Week passes remain governed by the terms shown at purchase until they expire.

Pay As You Go Project Credits

Purchased Project Credits are account-bound, remain until used, and are consumed after included subscription credits. Refund handling should not create a negative balance.

Support and Pending Business Decision

For refund questions, contact support@trinisee.com. The final customer-facing refund promise, response timeframe, and exception policy are pending Robert's approval.